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FAQS

Welcome to my online store!

At this point in time, only a small selection of jewellery is available to buy online.

For enquiries about other jewellery which you may have seen on my website or for bespoke enquiries, please visit www.marinaantoniou.com or email me at info@marinaantoniou.com.

 

CHRISTMAS DELIVERY DEADLINE

For custom orders, please place your order before 12pm Friday 15th December 2017** to ensure it arrives before Christmas. 

For items in stock, please place your order by 12pm Monday 18th December 2017** to ensure it arrives before Christmas.

**Applies for customers within Australia only. Please check Australia Post guidelines for Christmas, especially if you live in regional areas.

My online store will be closed from December 25th and will reopen on January 9th 2017.

 

Production and Shipping Times

All of my pieces are made to order in my Sydney studio. Please allow a minimum of 5 working days for me to handmade your piece. For specific times, please refer to the Orders and Shipping section on the product page of the piece you would like to buy.

When your jewellery piece is complete, your order will be shipped. Once your item has been dispatched you will be notified by email.

For urgent orders, please contact me on info@marinaantoniou.com.

 

Orders within Australia

Shipping costs within Australia are AUD $15. Your order will be shipped via Express Post with next day delivery guaranteed (within the Australia Post network). 

Insurance via Australia Post is available, but at an extra cost. Please contact me for a quote before placing your order.

 

International Orders

International shipping costs are AUD $35. Your order will be sent via registered air mail and requires 7 - 15 business days for delivery.

 

Returns Policy

Please choose carefully as I do not offer refunds for incorrect choice or if you change your mind. If you are not entirely happy with your order, you may exchange it for another item or credit note within 7 days of your purchase. Customers will be required to pay for return postage. 

Please contact me at info@marinaantoniou.com if you would like to exchange your item. 

 Happy shopping!